Dear valued customers,

We would like to bring to your attention that the colors of our products may slightly vary from the images displayed on your screen. This is due to differences in screen brightness and camera photography. Our products are meticulously handcrafted by skilled Indian artisans using environment-friendly dyes. Because our products are handmade slight irregularities and variations in texture, color and prints may be found here and there. Thread pulling is common in silk and cotton woven sarees. These unique characteristics make each piece distinctive and truly handmade, adding to their charm.

For the best care of our products, we recommend dry cleaning, as they are made using natural dyes and extracts.

At Ori Ethnics, we take immense pride in offering you handcrafted treasures that carry the essence of traditional Indian artistry. We strive to provide you with the best quality products and appreciate your understanding of the special characteristics inherent in our creations.

If you have any questions or concerns, please do not hesitate to contact our dedicated customer support team. Thank you for choosing us as your destination for exquisite handcrafted products.

Warm regards,

Team Ori Ethnics

Return & Exchange Policy

Our specially-trained team performs quality checks on your items before they are shipped. This is to ensure that no defective items are sent to you. However, if you do receive a defective/damaged product, we are happy to accept returns/exchanges.

Returns or exchanges are strictly eligible only under the following conditions:

  • Damaged product / Defective product
  • Wrong item received

 No other reasons will be considered for return or exchange.

Unboxing Video Requirement

  • An uncut parcel opening video is mandatory for all return or exchange requests.
  • The video must clearly show the sealed package being opened and the product inside.
  • The shipping label and outer packaging should be clearly visible in the video.
  • This video serves as proof in case of damaged, defective, incorrect, missing, or tampered items.
  • Return or exchange requests submitted without an uncut parcel opening video will not be accepted.

Reporting Timeline

  • Any issue related to a damaged, defective, incorrect, or missing item must be reported within 24 hours of delivery
  • Requests received after 24 hours of delivery or without the required supporting evidence may not be accepted for return, exchange, or refund.

How to Initiate a Return or Exchange

  • To initiate a return or exchange, please email us at [email protected] or send us a WhatsApp message with your order number. Our customer support team will guide you through the return or exchange process.

Once your return or exchange request has been approved, the product must be returned in its original condition, along with all original packaging, tags, accessories, and the invoice (if applicable).

Please ensure that:

  • The product is unused, unwashed, unworn, and unaltered.
  • All original tags, labels, and packaging are intact.
  • The product is securely packed to prevent damage during transit.
  • The item is returned only after receiving confirmation and return instructions from our Customer Support team.

Any product found to be used, washed, damaged, altered, missing original tags or packaging, or returned without prior approval may be rejected and sent back to the customer.

Replacement/ store credit

  • If the reported issue is found eligible and the product is available in stock, we will ship a fresh replacement.
  • For any returned products, Ori will extend a credit note for the value of the product, which will be valid for 90 days from the day of return, post which the same would be forfeited. The credit note can be adjusted against the final bill amount of the new product of your choice.

Shipping Policy

  • Free shipping within India on orders valued above INR 2500.
  • Below Rs. 2500 Shipping Rs. 120
  • No Return and Refund on Sale item.

Reverse Shipping Policy

If you wish to return a product, please note the following:

  • Reverse pickup is currently not available.
  • Once a return is approved, the item has to be packed & shipped to the below address.  ORI ETHNICS, B – 359/2, PLOT NO – 192, HILL TOWN, BAINGUINIM, OLD GOA, GOA – 403402. PH – 9158329339
  • To receive a shipping cost reimbursement:
    • Use the most economical shipping service available.
    • Keep and share the shipping receipt with us after dispatch.
  • Once we receive the returned product and verify the shipment details, your shipping charges will be reimbursed as per the actual amount paid using the lowest-cost shipping option.
  • Reimbursement will be processed only after successful verification of the return and shipping receipt.